1. In your most recent customer service experience, how did you utilize Mail Services?    In Person By Telephone Internet Other

2. Sufficient information was available to handle your postal needs.    Strongly Argee Agree Neutral Disagree Strongly Disagree

3. About how long did you have to wait before being waited on?    I was taken care of immediately Within 3 minutes 3-5 minutes 5-10 minutes More than 10 minutes

4. Did our representative... (check all that apply)

Quickly identify your postal needs

Appear knowledgeable and competent

Help you understand the cause and solution to postal matters

Handle issues with courtesy and professionalism

5. How well did we provide the service you requested?    Excellent Good Average Fair Poor

6. If we could not provide the service you requested, how well did we explain why this was not possible and refer you to the proper office?    Excellent Good Average Fair Poor

7. How well did our facilities project a clean and professional atmosphere?    Excellent Good Average Fair Poor

8. Overall, how satisfied are you with the customer service experience?    Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied

9. If you were in charge of this customer service office, would you change anything (facilities, staff's attitude, the way customers are serviced)?    Yes No

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Would you like to be contacted?    Yes No

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